- Do I need a credit card to start?
- No. The Free plan requires no payment details at all. Pro is billed through Paddle, our payment provider, either monthly or annually — and you can cancel anytime.
- Which features are locked on the Free plan?
- None. Every plan includes every feature — the full 3D editor, banquet event orders, booking calendar, AI intake, presentation mode, video export, client approval links and audit export. The plans differ only in how many people and venues you get.
- What's the difference between Free and Pro?
- Seats and venues, nothing else. Free covers one person managing one venue. Pro removes both limits — invite your whole F&B team and add every room or property you run. The software is identical on both, and both run unlimited events.
- Can I switch plans later?
- Yes, you can upgrade or downgrade at any time from the Billing page in the app.
- Is there a limit on how many events I can run?
- No. Every plan, Free included, runs unlimited events — log as many inquiries, bookings, and completed events as you like. We charge for the people and venues on the account, not for how busy you are.
- Is my data safe if I cancel?
- Yes. You can export your events, diagrams, and guest data at any time. We retain your data for 30 days after cancellation in case you change your mind.
- Do you offer annual billing?
- Yes. Pro is $50 a year instead of $5 a month — 2 months free, a saving of 17%. Choose monthly or annual on the Billing page when you upgrade, and you can switch between them later.
- What happened to the Basic, Team and Hotel plans?
- They were retired as the pricing simplified down to Free and Pro. Everyone on a retired plan keeps full access to every feature at their current price — no action needed on your side. Basic was $10, and Pro is now $5 — so a retired-plan subscriber is paying more than a new one. If you are on Basic, Team or Hotel and want to move onto Pro pricing, email us and we will switch you over.